Return Policy & Terms and Conditions
Terms & Conditions
Please read these Terms and Conditions before using this Site.
Your use of the Site constitutes your agreement to be bound by these terms and conditions. If you do not agree to these terms, please do not access or use this Site. "Content" refers to any materials, documents, images, graphics, logos, design, audio, video and any other information provided from or on our Site, including trademarks, service marks and logos. We may, at any time change the Site and these terms and conditions. Your use of the Site following any such change constitutes your acceptance of such change. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site.
You may use the Content of the Site only for your personal, noncommercial use. The Content is for informational purposes only and is not a substitute for professional medical advice, diagnosis and treatment.
Return Policy only applies to online purchases made through CurtRX.com All store purchases may only be returned to Curt's Pharmacy in Victorville, California.
All online purchases at CurtsRx.com are covered by our 10 day conditional return voucher. If your merchandise was damaged in transit, is defective, or for product return/exchange request, please contact our customer service department at CS@curtsrx.com for a Return Authorization Number and return instructions within 10 days of the purchase date. All sales are final and products cannot be returned for refund.
PLEASE NOTE: You must have a valid Return Authorization Number prior to returning any merchandise or product.
1. Only one opened package of any product is eligible for return. All other of the same product or other products(s) must be in its original factory- sealed container for voucher. After 10-days, we cannot process returns, exchanges, or replacements, unless authorized by customer service.
2. Cosmetics, jewelry, and final sale merchandise may not be returned for a refund, unless exchange; received damaged, defective, or the wrong item(s)
3. Cosmetics, jewelry, and final sale merchandise may not be returned for a refund, unless exchanged; received damaged, defective, or the wrong item(s)
4. For all other items, to be eligible for an exchange, or vouchers as described below, the merchandise must be accompanied with a return authorization form. Please note that refunds are only available for online purchases returned by mail.
How to Return
To request an return if you are a customer:
1. Email request to CS@CurtsRx.com. Include in the email the order#, the item#, how many, & reason for return.
2. If you do not have the information you can log in to your account, click on 'My Account', & then 'View Details' to view your orders.
3. If approved cusotmer service will send a Return Merchandise Authorzation form (RMA).
4. Send item with the RMA to the address below
5. After receiving the RMA slip from the customer, Customer Service will inspect and determines if the client should be given a credit slip and a voucher for the merchandise.
Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Please note that returns are not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless authorized by Customer Service. Mail your online returns to the following address:
Attn: Customer Service
14829 7th St Ste. E
Victorville, CA 92395
Please allow 1-2 weeks from the return shipped date for your account to be credited or receive voucher. For returns from APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited.
EXCHANGES, DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED
Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from U.S. territories, APO/FPO, and International addresses.
Should you receive damaged, defective, or the wrong item(s), please. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded based on United States Postal Service.
To ensure proper processing, please select the appropriate Return Reason Code listed on the Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a voucher for the value of your online purchase.
Please allow 1-2 weeks from the return shipped date for your account to receive voucher .
SHORTAGES, UNAVAILABLE ITEMS
If there are items on the Curtsrx.com website that are unavailable, you can email customer service at CS@CurtsRx.com to make requests.
We welcome your comments, messages, ideas, & suggestions or other communications concerning our site, products or services, which shall be and remain the exclusive property of Curt’s Pharmacy.
You may email comments to CS@CurtsRx.com.
OUR SITE CONTENT IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, CURT’S PHARMACY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
CURT’S PHARMACY SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. CURT’S PHARMACY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
CURT’S PHARMACY DOES NOT ENDORSE OR MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS SITE, OR ABOUT ANY THIRD PARTY SITES YOU MAY LINK THROUGH THE SITE, WHICH LINKS ARE PROVIDED FOR CONVENIENCE ONLY.
CURT’S PHARMACY MAKES NO REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE AND SHALL HAVE NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT.
IN NO EVENT SHALL CURT’S PHARMACY, ITS AFFILIATES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE CONTENT OF THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CURT’S PHARMACY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU.
YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND IF YOU ARE DISSATISFIED WITH THE CURT’S PHARMACY WEBSITE, ITS CONTENT OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
By accessing and using this Site, you agree that your access and use is subject to these terms and conditions as well as applicable laws, as governed and interpreted pursuant to the laws of the Commonwealth of California without regard to its conflicts of law provisions.
Curt’s Pharmacy is not responsible for unintended redemption of any offer through the site. Entire amount of the offer must be used in one transaction. Vouchers must be presented at time of transaction. Curt’s Pharmacy reserves the right to add, modify or delete any offer without prior notification. Curt’s Pharmacy reserves the right to limit the number of offers applied towards final purchase. Voucher offers cannot be combined with manufacturer paper coupons of equal value on the purchase of a single item. All coupon policies apply to voucher coupons.
If any part of this agreement is ruled to be unenforceable, then such part shall be limited or eliminated to the minimum extent necessary, with the remainder of agreement remaining in full force and effect. The terms and conditions constitute the entire agreement between us governing your use.
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Customer Account Obligations
You will receive a password and account designation when you have completed the Account Information. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security to CS@CurtsRx.com.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition.
Online Shopping Disclaimer
We strive to provide you with the lowest prices possible on CurtsRx.com as well as in our stores. However, sometimes a price online does not match the price in a store. CurtsRx.com prices may be either higher or lower than local store prices. Our local stores do not honor CurtsRx.com pricing or competitor advertisements.
Order Acceptance and Billing Disclaimer
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).You will be charged for your orders at the time the order is placed, through PayPal. Curt’s Pharmacy reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify customer should such limits be applied. Curt’s Pharmacy also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Curt’s Pharmacy for the purpose of engaging in a commercial sale of that same product(s) with a third party.
Pricing Disclaimer We make reasonable efforts to provide accurate information about prices on the Site. Nevertheless, pricing errors may appear on the Site. If your order is cancelled due to a pricing error on the Site, we will notify you of the cancellation. Prices on the Site are subject to change without notice.
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. For these reasons you should not rely on the information presented, but should always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Neither Curt’s Pharmacy nor product manufacturers assume any liability for inaccuracies, misstatements, or omissions.
THE SITE AND THE CONTENT IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, CURT’S PHARMACY ONLINE STORE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
CURT’S PHAMRACY ONLINE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. CURT’S PHARMACY ONLINE STORE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE CURT’S PHARMACY ONLINE STORE WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
CURT’S PHARMACY ONLINE DOES NOT ENDORSE OR MAKES ANY REPRESENTATIONS OR WARRANTIES ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS SITE, OR ABOUT ANY THIRD PARTY SITES YOU MAY LINK THROUGH THE CURT’S PHARMACY ONLINE STORE, WHICH LINKS ARE PROVIDED FOR CONVENIENCE ONLY.
CURT’S PHARMACY ONLINE DOES NOT MAKE ANY REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE AND SHALL HAVE NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT.
IN NO EVENT SHALL CURT’S PHARMACY OR ITS AFFILIATE COMPANIES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA ON THE SITE; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SITE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CURT’S PHARMACY ONLINE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU. WITH RESPECT TO ANY ALLEGED DAMAGES, YOUR SOLE REMEDY SHALL BE THE RETURN OF MERCHANDISE AND A POSSIBLE REFUND PUSUANT TO THE POLICIES SET FORTH ON THIS SITE. YOUR USE OF THE CURT’S PHARMACY ONLINE STORE IS AT YOUR SOLE RISK AND IF YOU ARE DISSATISFIED WITH THE SITE, ITS CONTENT OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE CURT’S PHARMACY ONLINE STORE.
We may elect to monitor areas of the Site by electronic or other means and may disclose any Content, records, Submissions or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, sponsors, providers, licensors, or merchants. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such Content from the Site.
We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order, or refuse service to anyone for any lawful reason. Such reasons may include, but are not limited to, unauthorized coupon use, product availability, and price discrepancy. We reserve the right to charge fees or extra shipping charges for any product that is backordered. The posting of prices on our site is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between us and any customer is not entered into until we charge a valid credit card or otherwise accept payment. Curt’s Pharmacy stores will not match any prices or specials on the Site. The Site will not match prices or specials in the Curt’s Pharmacy stores.
We make reasonable efforts to provide accurate information about prices on the Site.
Nevertheless, pricing errors may appear on the Site. Accordingly, we do not guarantee the prices set forth on the Site and reserve the right to cancel any order for an item that was based on a pricing error on the Site. If your order is cancelled due to a pricing error on the Site, we will notify you of the cancellation.
To make purchases on the Site, you must have a shipping address in the contiguous United States.
Customers who make purchase that are shipped in California are subject to California Sales tax of 8%.
Purchaser's Use Tax Responsibility
Curt’s Pharmacy Online Store is not required to and does not collect sales or use tax in all other except California. However, purchases at Curt’s Pharmacy Online are not exempt merely because they are made via the internet. The purchase may be subject to state and local use tax unless it is specifically exempt from taxation. Some states require their residents to file a use tax return at the end of each year for all untaxed purchases and to pay the appropriate use tax on those purchases, if any. The tax may be reported and paid on the individual income tax return or by filing a consumer use tax return.
For more information on how to file these returns or to access these forms, please visit your state's website.
You may submit a concern or complaint to your credit card company if you believe there is a suspicious activity.
Car Delivery Policy
Car Delivery for online orders are for the list of cities in the High Destest: Victorville, Hesperia, Adelanto, and Apple Valley. Any other city not listed may incur a surchage for delivery or may have their order cancelled and refunded. The avalibltiy of delviery varies per day and Curt's Pharmacy will contact the customer to schedule the best avaialbe time.
You can choose from a variety of shipping options for your order. Please check the following table for our shipping services and rates.
Hold for pickup
Aprx 2-5 business days
All products are shipped through the United States Postal Service.